Shipping & Delivery
From Your Order to Your Door
Here's exactly what happens after you check out, and exactly when to expect your Lucidity hearing aids.
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Free Shipping
No minimum order, no hidden fees
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Ships in 24 - 72 Hours
Every order is processed the same business day
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5–10 Business Days
Average delivery time once shipped
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Tracking Included
Emailed the moment your order ships
What Happens After You Order
Four simple steps from checkout to your doorstep.
1
Order Placed
You check out securely on our site. You'll get a confirmation email right away.
2
Processed
Your Lucidity hearing aids are packed and prepared for shipment within 24 hours.
3
Shipped
You'll receive a tracking number by email so you can follow your package every step of the way.
4
Delivered
Most orders arrive within 5–10 business days, depending on your location.
Shipping Questions, Answered
How fast will my order ship?
Every order is processed and shipped within 24 hours of purchase. You'll get a confirmation email as soon as your order is placed.
How long does delivery take?
Once shipped, most orders arrive within 5–10 business days depending on your location. You'll be able to track your package the entire way using the tracking number we email you.
Do you charge for shipping?
No. Shipping is free on every order, with no minimum purchase required and no hidden fees added at checkout.
Will I get a tracking number?
Yes. As soon as your order is dispatched, we'll email you a tracking number so you can follow it every step of the way to your door.
What if my order hasn't arrived yet?
If it's been more than 10 business days since your shipping confirmation email, reach out to our support team with your order number and we'll look into it right away.
What if my package arrives damaged?
Contact us within 48 hours with a photo of the damage. We'll ship a replacement right away at no charge to you.
Still have a question?
Our support team is happy to help with anything shipping related.
Contact Support