Returns
Try Them at Home. Risk-Free.
If Lucidity isn't right for you, we make returning it as simple as ordering it. No restocking fees, no hoops to jump through.
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45-Day Home Trial
Try them in your everyday life before deciding
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Full Refund
No restocking fees, no fine print
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1-Year Warranty
Defects and malfunctions covered free
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5–7 Day Refunds
Processed fast once we receive your return
How a Return Works
Four steps, no waiting on approval.
1
Reach Out
Email our support team with your order number, any time within 45 days.
2
Get Instructions
We'll send you the return address and simple step-by-step instructions within 24 hours.
3
Send It Back
Pack it up and ship it back. Return shipping is paid by the customer.
4
Get Refunded
Once we receive your return, your refund is processed within 5–7 business days.
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1-Year Warranty, Included on Every Order
If your Lucidity hearing aids stop working properly within 12 months due to a technical defect or malfunction, we'll replace them at no cost. Normal wear and tear, lost devices, and physical damage aren't covered.
Returns Questions, Answered
What if they don't work for me?
Try them at home for 45 days. If you're not satisfied for any reason, contact us and we'll walk you through a simple return. You'll get a full refund once we receive them back. No restocking fees, no hoops.
How do I start a return?
Email our support team with your order number. We'll send you a return address and clear instructions within 24 hours.
Do I have to pay for return shipping?
Return shipping is the customer's responsibility, but we keep the rest of the process simple. No forms to fill out, no approval to wait for.
How long does my refund take?
Once we receive your return, refunds are processed within 5–7 business days back to your original payment method.
What does the 1-year warranty cover?
Any technical defect or malfunction. If your Lucidity hearing aids stop working properly within 12 months of purchase, we'll replace them at no cost. Normal wear, lost devices, and physical damage are not covered.
Can I exchange for a different ear tip size instead of returning?
Every order includes 4 sets of ear domes in different sizes, so most fit issues are solved right out of the box. If you still can't find a comfortable fit, contact us and we'll help you sort it out.
What if my order arrived damaged?
Contact us within 48 hours with a photo of the damage. We'll ship a replacement immediately at no charge.
Need help with a return?
Our support team is happy to walk you through it, step by step.
Contact Support