Returns & Refunds

30-day returns

Most products can be returned within 30 days of delivery. Contact us before sending anything back so we can confirm eligibility and provide the correct return address and instructions.

Return eligibility

To be eligible, an item must be unused, uninstalled, undamaged and returned with its original packaging, accessories, parts and documentation. Proof of purchase is required.

Customised, made-to-order, installed, altered or customer-damaged products cannot be returned unless they are faulty or were supplied incorrectly.

Starting a return

Email contact@buyLucidity.com with your order number, reason for return and photographs where relevant. Do not send a parcel until return instructions have been issued.

Return shipping

For change-of-mind returns, the customer is responsible for trackable return shipping. If we supplied an incorrect, defective or transit-damaged item, we will arrange an appropriate remedy and cover reasonable return costs where a return is required.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow up to 10 business days for processing, plus any additional time required by your payment provider.

Damaged, faulty or incorrect items

Inspect your order promptly. Contact us with photographs of the item and packaging if anything is damaged, faulty, incomplete or incorrect. We will assess the issue and arrange a replacement, parts or refund as appropriate.

Cancellations

Contact us as soon as possible if you need to cancel. We will try to stop the order before dispatch, but cancellation is not guaranteed once processing has begun.